![]() Recovery Isolation Method Without the Command Line On the isolated endpoint, navigate to System Configuration > Boot > Boot options and select Safe boot, as shown in the image. Tip: If you are unable to stop the Secure Endpoint connector service from the connector user interface or Windows Services, you can do a Safe boot. Start the Secure Endpoint connector service. (If another message is displayed, as "Error: Access is denied" you need to stop the Secure Endpoint connector service prior that you run the command). The message The operation completed successfully indicates the operation was completed. reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Immunet Protect" /v "unlock_code" /f Run the command reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Immunet Protect" /v "unlock_code" /f as shown in the image. On the isolated computer, open a command prompt with administrator privileges. Locate the Secure Endpoint connector service and stop the service. Stop the connector service via the connector user interface or Windows Services. In situations where your endpoint device is stuck in isolation and it is not possible to disable isolation via the Secure Endpoint console or with the unlock code, do these steps. ![]() Sudo launchctl load /Library/LaunchDaemons/.plist Windows Recovery: Recovery Isolation Method from the Command Line Sudo launchctl unload /Library/LaunchDaemons/.plist Remove the isolation configuration and restart the Secure Endpoint Service sudo rm /Library/Application\ Support/Cisco/Secure\ Endpoint/endpoint_isolation.xml In case you exhausted all avenues and you are still unable to recover an isolated endpoint from the Secure Endpoint console or locally with the unlock code you can recover the isolated endpoint with the emergency recovery methods. Run the stop command Windows: sfc.exe -n Ĭaution: If the unlock code is entered incorrectly 5 times, it is necessary to wait 30 minutes before you make another unlock attempt. Step 6. Navigate to the directory where the connector is installed Step 5. On the isolated computer, open a command prompt with administrator privileges. You can also find the Unlock Code if you navigate to Account > Audit Log, as shown in the image. Note the Unlock Code, as shown in the image. In these situations, you can stop the session locally from the command line with the unlock code. If an isolated endpoint loses its connection to the Cisco cloud, and you are unable to stop the isolation session from the console. Stop Isolation Session from the Command Line Enter any comments about why you stopped the isolation feature on the endpoint. Click the Stop Isolation button, as shown in the image. Locate the computer you want to stop isolation and click to display details. In the console, navigate to Management > Computers. In order to stop an isolation session and restore all network traffic to an endpoint. ![]() Once you want to stop the Endpoint Isolation on a computer, do these quick steps via the Secure Endpoint console or command line. You can review more detailed information about the Endpoint Isolation feature here. You can configure IP Isolation Allow Lists of addresses in order to avoid that the connector blocks the IP addresses in question while an active endpoint isolation session is active. There is the same level of protection and visibility on your endpoints as before the session.
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